About the Workshop

Learn to understand and deal with the problem people in your life. Minimize and even eliminate the negative effects of difficult behavior. This seminar focuses on these and related matters, with the goal of turning a problem person into part of the solution.

Objectives:

• Know what motivates difficult people
• Develop strategies and skills for handling difficult people
• Get difficult people to treat you with respect
• Bring out the best in people

Topics:

• What makes difficult people tick?
• Conflict can be positive
• Skills for specific difficult situations
• Don’t be a target
• Turn the problem into the solution
• Bring out the best in others
• Improved relations mean improved productivity and a more peaceful existence

 

(Photo Courtesy of Sebastiaan ter Burg)