About the Workshop

Most people view conflict as unpleasant and unproductive. However, conflict is a part of life. No workplace exists without it. Used properly, conflict can actually be constructive, bringing about compromise, renewed understanding, and increased energy.

Objectives:

• Understand the definition, dimensions, and consequences of conflict
• Analyze your own conflict management style and ways to improve it
• Identify the different ways people express conflict
• Learn new strategies for managing conflict
• Provide these skills to others

Topics:

• Conflict: a necessary evil?
• How people express conflict in different ways
• Disagreement is not always bad
• Looking for the root causes of conflict
• Your conflict management style: a self-assessment
• Improving your conflict management style
• Strategies for real-world conflict management
• Helping others in your organization understand and manage conflict